filabola mobile Casino & Sportsbook Data Care

This page describes what we collect when you use filabola mobile and how we keep that data protected. We collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with local financial regulations. We do not sell your data to third parties. We encrypt all data in transit and at rest on our servers.

Our privacy practices are designed around transparency. We tell you upfront what we collect, why we collect it, and how long we keep it. You have the right to access your data, request corrections, and ask us to delete information we no longer need. Our support team is available in English and Indonesian to answer questions about your privacy on filabola mobile.

If you have concerns about how we handle your data, contact us immediately. We take data protection seriously and respond to all privacy inquiries within standard business hours.

What we collect on filabola mobile

We collect information in three categories. First, account information: your email address, password, and account preferences. Second, identity information: your name, date of birth, national ID number, and address. Third, transaction information: your deposit and withdrawal history, payment method details, and game activity.

We collect identity information only before your first withdrawal on filabola mobile. You upload a photo of your national ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or government letter). We store these documents securely and delete them after verification is complete, unless local law requires us to retain them longer.

We also collect technical information: your IP address, device type, browser version, and approximate location (country or region level, not street address). This information helps us detect fraud, prevent account abuse, and optimize our app for different devices and networks.

How we use your data on filabola mobile

We use your email and password to authenticate your account and let you log in. We use your identity information to verify your age and eligibility, comply with anti-money-laundering regulations, and process withdrawals. We use your transaction history to settle bets, track your account balance, and generate statements.

We use your technical information to detect fraud, prevent account abuse, and optimize our app. For example, if we see multiple failed login attempts from different countries in minutes, we flag your account as potentially compromised and ask you to verify your identity. If we see rapid deposit-and-withdrawal cycles that match known fraud patterns, we may suspend your account pending investigation.

We use your payment method information only to process deposits and withdrawals. We do not store your full credit card number or bank account number. We store only a token that lets us process transactions without exposing your sensitive financial details.

Third-party processors and data sharing on filabola mobile

We work with third-party processors to operate filabola mobile. Payment processors handle your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer transactions. Identity verification services verify your national ID and address documents. Email providers send you account notifications and password-reset links. Analytics services help us understand how players use our app.

We share only the minimum data needed with each processor. For example, we share your email address with our email provider so they can send you notifications, but we do not share your game history or account balance. We share your identity documents with our verification service only during the verification process, and we ask them to delete the documents after verification is complete.

All third-party processors are contractually required to protect your data with the same security standards we use. We do not sell your data to advertisers, data brokers, or any other third party. We do not use your data for marketing purposes without your explicit consent.

Data retention and deletion on filabola mobile

We retain your account information for as long as your account is active. If you close your account, we retain your transaction history for seven years to comply with financial regulations. After seven years, we delete your transaction records. We delete your identity documents immediately after verification is complete, unless local law requires us to retain them longer.

You can request deletion of your account and associated data at any time. Contact our support team with your request. We will close your account, process any pending withdrawals, and delete your personal information within standard business hours. We will retain only your transaction history as required by law.

Cookies and tracking on filabola mobile

We use cookies to remember your login status, store your preferences, and track your activity on our website and app. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may limit your ability to use filabola mobile.

We use analytics cookies to understand how players use our app—which games are popular, how long players stay in each game, where players encounter errors. This information helps us improve our app and fix bugs. We do not use this information to identify you personally or track you across other websites.

Your rights on filabola mobile

You have the right to access all data we hold about you. Contact our support team and request a copy of your data. We will provide it in a readable format within standard business hours. You have the right to correct any inaccurate information. If your address or contact details change, update them in your account settings or contact our support team.

You have the right to request deletion of your data, subject to legal retention requirements. You have the right to object to our use of your data for fraud detection or analytics. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Data security on filabola mobile

We protect your data with SSL encryption for all data in transit. Your password is hashed using industry-standard algorithms—we do not store your actual password. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

If we discover a data breach, we will notify you by email within 48 hours and explain what data was compromised and what steps we are taking to secure it. We will also notify relevant authorities as required by law.

International data transfers

Our servers may sit outside your jurisdiction. When you use filabola mobile, your data may be transferred to and stored in countries outside Indonesia. These countries may have different data protection laws than Indonesia. By using filabola mobile, you consent to international data transfers.

We take steps to ensure that your data receives the same level of protection regardless of where it is stored. All international transfers are encrypted and protected by contractual safeguards.

Contact us about privacy on filabola mobile

If you have questions about our privacy practices, contact our support team. We are available in English and Indonesian through in-app chat, email, and the contact form on our website. We aim to respond to all privacy inquiries within standard business hours.

If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have privacy concerns, you can also contact your local data protection authority. Our services on filabola mobile are available only where local law permits.