filabola mobile Account Verification Mobile Live Casino & Sportsbook

Verification is a one-time step. Once approved, your account remains verified for all future deposits, withdrawals, and game play across live-dealer tables, sportsbook markets, slots, and esports on filabola mobile. You don't re-verify for each withdrawal or each game type. Your verified status follows you across all account activity.

Why verification is required on filabola mobile

Verification serves two purposes. First, it confirms your identity and ensures you are the account holder. Second, it helps us comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations that apply to gaming operators in supported jurisdictions. These regulations exist to prevent fraud, money laundering, and underage access.

On filabola mobile, verification is mandatory before your first withdrawal. You can deposit and play without verification, but withdrawals are blocked until you complete the process. This is not a filabola mobile policy—it is a legal requirement in most jurisdictions where we operate.

Accepted identity documents

We accept three forms of national ID on filabola mobile: a KTP (Indonesian national ID card), a passport, or a driver's license. The document must be valid (not expired) and must clearly show your full name, date of birth, and ID number. We also accept temporary ID cards issued by local government offices if they meet these criteria.

Your ID photo must be clear and legible. If the image is blurry, partially obscured, or cut off, our verification team will reject it and ask you to resubmit. We recommend taking the photo in good lighting and ensuring all four corners of the ID are visible in the frame.

Proof of address requirements

We require a recent document showing your name and current address. Acceptable documents include a utility bill (electricity, water, gas), a bank statement, a government-issued letter, or a rental agreement. The document must be dated within the last three months and must clearly display your full name and residential address.

If your name on the address document does not exactly match your ID, include a brief explanation in the verification form. For example, if you recently married and changed your name, or if you use a nickname on your utility bill, note this in the comments field. Our verification team will review the context and make a decision.

How to submit verification documents

On filabola mobile, navigate to "Account" → "Verification" and click "Submit Documents." You will see two upload fields: one for your ID and one for your proof of address. Click each field, select the image file from your phone or computer, and confirm. The app will display a preview of your upload before you submit.

Once you submit, your documents are encrypted and sent to our verification team. You will receive an email confirmation that your submission was received. Do not close the app or navigate away during the upload—wait for the success message to appear.

What happens during the review process

Our verification team reviews your documents to confirm that your name, date of birth, and address match across both submissions. We also check that your ID is valid and not expired. This process is manual—a real person reviews your documents, not an automated system. This is why it takes time, but it also means we can handle edge cases and unusual situations.

If your documents are clear and match, you will receive an approval email within one business day. Your account status will change to "Verified" in the app, and you will be able to withdraw funds immediately. If there is an issue—a blurry photo, a name mismatch, an expired ID—we will send you a rejection email explaining what needs to be corrected.

Common rejection reasons and how to fix them

The most common rejection reasons are blurry photos, partially obscured documents, and name mismatches. If your ID photo is blurry, retake it in better lighting and resubmit. If your address document is partially cut off, ensure all four corners are visible in the next upload. If your name on your address document differs from your ID (for example, a maiden name vs. married name), include a note explaining the discrepancy.

Expired documents are also rejected. If your ID or address document has expired, you must obtain a new one before resubmitting. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, local government offices can issue replacement IDs quickly. For address documents, a recent utility bill or bank statement is usually the fastest option.

Verification and withdrawal flow on filabola mobile

Once verified, your withdrawal process is straightforward. Navigate to "Account" → "Withdraw," select your payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer), enter the amount, and confirm. Your withdrawal request is processed within standard windows: e-wallet withdrawals typically settle within one business day, and bank transfers may take one to three business days.

Your verified status applies across all game modes on filabola mobile—live-dealer tables, sportsbook, slots, and esports. You do not need to re-verify for each game type or each withdrawal. Your verification is account-wide and permanent (unless your account is flagged for suspicious activity, which is rare).

Verification protects you as much as it protects us. It confirms that your account is yours, that your funds are yours, and that your withdrawals go to the right place.

Privacy and document security

Your documents are encrypted during upload and storage. We do not share your personal information with third parties except as required by law. Our verification team accesses your documents only to confirm your identity; they do not use your information for marketing or any other purpose.

Once verification is complete, your documents are retained for the duration of your account and for a standard retention period after account closure (typically 5 to 7 years, as required by AML regulations). You can request deletion of your documents after this period by contacting our support team.

Troubleshooting verification issues

If your verification is taking longer than expected, check your email for a rejection notice. If you do not see one, contact our support team through the in-app chat or email. We can check the status of your submission and advise on next steps. Typical delays are caused by high submission volume during major events like Liga 1 matches or Piala AFF tournaments, or during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi.

If you believe your documents were rejected in error, you can resubmit with a note explaining your situation. Our verification team will review your appeal and make a final decision. If you have questions about what documents are acceptable or how to resolve a name mismatch, our English-language support team is available to help.

Summary

Account verification on filabola mobile is a one-time process that unlocks your withdrawal capacity and protects your account. We require a valid national ID (KTP, passport, or driver's license) and a recent proof of address (utility bill, bank statement, or government letter). Upload both documents through the app, and our team will review them within one business day.

Once verified, your status applies across all game modes and all future withdrawals. Your documents are encrypted and retained securely. If you have questions about what documents are acceptable, how to resubmit, or how long the process takes, our support team is available in English and Indonesian to help.